Policy Updated 10/02/2019
Not loving your item, doesn't fit..etc? No worries dolls! Good news is you have 14 days to return your full-priced items starting from the day your item was delivered (Delivery date is confirmed in your USPS Tracking Information).
What are the conditions for returning an item(s):
- Merchandise must be arrived at our location within 14 days of delivery to you. (Delivery date is confirmed in your USPS Tracking Information).
- To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
- Your item(s) must also be in the original packaging (tags attached).
- You cannot return anything that is worn, washed, stained, damaged, or altered in anyway. Your item must be without fragrance and without make-up residue.
- The following items cannot be returned:
- ALL SALE cannot be returned or exchanged
- ALL Jewelry cannot be returned or exchanged
- ALL Accessories (EXAMPLE: Hair Accessories, Sunglasses, Scarves, Hats, Hosiery, Belts) cannot be returned or exchanged
- ALL Under-garments (EXAMPLE: Underwear, Bodysuits, Bralettes, & Bras) cannot be returned or exchanged
- ALL orders placed with XO Discount Codes cannot be returned or exchanged
There are certain situations where only partial refunds are granted.
We have the right to deny a return if any items do not meet our return policy standards. Several types of goods are exempt from being returned.
Can I return discounted items?
- Any merchandise with an adjusted price cannot be returned or exchanged.
- Orders placed with a discount code starting with “XO” are non- refundable (EXAMPLE: XOSTYLE30)
Do you charge a return fee?
- We are happy to accept returns, however in order to cover the cost of shipping and processing we charge an $8.00 shipping fee for returning an order.
- The $8.00 shipping fee will be deducted from your original form of payment at the time of refund. Shipping costs are non-refundable.
How do I return my item(s)?
- Please email us at email@example.com to notify us that you would like to return an item. Within 24-48 business hours we will email you a prepaid USPS return shipping label.
- Print your return label, pack up your items, and drop them in the mail (Please note that this return label will be sent to the email address that was registered to your account).
Refund and Processing
- Once your return is received and inspected, we will send you an email to notify you that we have received your item.
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please remember a $8.00 shipping fee will be deducted from your original form of payment at this time.
- Please allow a week to a week and a half for your return to be processed.
Why is my refund taking so long?
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Can I exchange my item?
- Need a different size? If you need to exchange it for the same item, send us an email at email@example.com
Can I return my item(s) with my own shipping method?
- If you would like to return your package (within our 14 day policy) with your own shipping label, our return address is below:
38 S 3rd Street Apt 5
Philadelphia Pennsylvania 19106